This Limited Warranty Policy applies to eligible J/MOK products purchased through authorized channels in the United States.
1. Limited Warranty Coverage
J/MOK provides a limited warranty for two years from the date of purchase, or for the longer minimum period required by applicable law. If a covered product has a defect in materials or workmanship during normal consumer use, J/MOK may repair or replace it at no charge, subject to this policy.
2. What Is Covered
This warranty covers verified manufacturing defects in materials or workmanship that arise during normal consumer use and within the applicable warranty period.
3. What Is Not Covered
This warranty does not cover normal wear and tear, cosmetic damage, accidents, misuse, abuse, negligence, unauthorized repair or modification, commercial or resale use, use contrary to instructions, use of incompatible chargers or accessories, or damage from water or other liquids beyond the product specifications.
4. Proof of Purchase
To make a claim, provide the original proof of purchase and any product-registration or extended-warranty confirmation, if applicable. Keep these documents in a safe place.
5. Repair or Replacement
If J/MOK verifies a covered defect, we may repair the product, replace it with the same or a functionally equivalent product, or provide another remedy permitted by applicable law. Replacement color or model may differ, subject to availability.
6. Product Scope
Unless otherwise stated in writing, this warranty applies to J/MOK main devices. Brush heads, nozzles, consumables, and other accessories are excluded unless a separate written warranty states otherwise.
7. How to Make a Claim
Contact J/MOK Customer Support with proof of purchase, a detailed description of the issue, and photos or videos if requested. Do not disassemble or attempt an unauthorized repair before receiving instructions.
8. Statutory Rights
This limited warranty gives you specific legal rights. You may also have other rights that vary by state. This policy does not limit rights that cannot be waived under applicable United States law.
9. Contact Us
For warranty assistance, contact J/MOK Customer Support using the contact details published on this website.