This Returns, Exchanges & Refunds Policy applies to purchases placed through the J/MOK United States website.
1. Return Window
You may request a return within 15 days after delivery. Because personal-care products are hygiene-sensitive, returned items must be unused, in original condition, in intact original packaging, with all tags and protective seals or films unbroken, and accompanied by proof of purchase.
2. Non-Defective Returns
For returns that are not caused by a product defect or a J/MOK fulfillment error, the customer is responsible for return shipping and any applicable charges. Please contact Customer Support before sending any item back so we can provide return instructions.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If an item is defective, damaged in transit, or incorrect, contact Customer Support promptly with your order number and clear photos where applicable. We will review the issue and provide the appropriate resolution.
4. Exchanges
Exchanges are available for items confirmed to be defective, damaged on arrival, or incorrectly fulfilled, subject to availability. We may provide a replacement, repair, refund, or another appropriate remedy.
5. Items Not Eligible for Return
Items are not eligible if they are returned after the return window, have been used, damaged, modified, exposed to liquids beyond product specifications, are missing components, have broken hygiene seals, or are otherwise not in resalable condition.
6. Refund Processing
After a returned item is received and inspected, we will email you our decision. Approved refunds are issued to the original payment method. Financial institutions may require additional time to post the refund.
7. Warranty Rights
This return policy is separate from any applicable limited warranty and does not limit consumer rights that cannot be waived under applicable United States law.
8. Contact Us
Contact J/MOK Customer Support before returning any product. Do not send products to an address found on packaging or a prior shipment unless we provide written return instructions.