This Shipping Policy applies to orders placed through the J/MOK United States website.
1. Order Processing
Orders are generally processed within 5–7 business days after payment authorization. Processing times are estimates and may be longer during holidays, launches, promotions, or circumstances outside our reasonable control.
2. Delivery Estimates
After shipment, standard delivery is typically estimated at 8–12 business days. Delivery estimates are not guaranteed and may vary due to carrier operations, weather, address verification, or other events outside our control.
3. Shipping Destination
This website is intended for orders shipped to addresses within the United States. Availability may vary by state, territory, carrier coverage, and product type. If a destination is unavailable, it will not be available at checkout.
4. Shipping Fees
We offer free standard shipping on orders over $29. For orders below $29, a flat $6.90 shipping fee applies unless a different amount is clearly displayed at checkout.
5. Address Accuracy
Customers are responsible for providing a complete and accurate delivery address. Contact Customer Support promptly if an address change is needed. We cannot guarantee changes after an order has entered fulfillment or shipment.
6. Delays, Lost Packages, and Delivery Issues
If your tracking information shows a delivery issue, contact Customer Support with your order number. We will work with the carrier and provide an appropriate resolution after reviewing the circumstances.
7. Taxes
Any applicable sales tax is calculated and displayed at checkout where required. No additional import duties are expected for domestic United States deliveries.
8. Contact Us
For shipping questions, please contact J/MOK Customer Support using the contact details published on this website.